I am working as a ServiceNow Developer and Admin to a known IT company here in the country. The following is my scope of work:
-Scrum approach (daily meeting with the team for collaboration)
-Handled operational administration tasks (REQ/INC/CHG/PRB)
-Developed Flow Designs and Workflows, modules and applications as needed
-Reverse-engineered existing applications that needed to be updated
-Application/Maintenance of Business Rules, Client Scripts, Script Includes and GlideAjax (when necessary)
-Application/Maintenance of UI Policy, UI Actions, List Control and Variables
-Update Sets and Data Sets
-Creation and application of Fix Scripts if necessary
-Handled integrations and maintained Service Accounts
-Maintained Service Catalogs (and created new ones as requested by stakeholders)
-Reporting and auto-report generation (with Scheduled Script + Email Notification if necessary)
-Color Charts and Definitions, Field Styles application to multiple tables
-Led weekly meetings with stakeholders to discuss updates
-Engaged with ServiceNow vendor for uncommon issues and patching concerns
-Managed MID servers
-System Properties maintenance and creation (as needed)
-IP whitelisting
-ACL maintenance
-Clone activities to lower environments
-Groups and Roles permissions
Verified
