• Accenture, Inc.
Customer Service Associate (Level 12)
The following are the roles that I have handle during my tenure with Accenture.
VM - Collections Associate
Recover business collectable including arrears and unpaid dues of various clients including residentials, government, businesses, and foreign entity.
VM - Order Manager
Ensuring the creation of the account from its pre- sales up to the installation of services is manage and observed. Provide escalation pattern to ensure that the service level agreement is maintained to avoid legal escalations.
Operations Agile
- Are group of people who can handle multiple working skills whenever the business need is required to be met.
VM – Technical Support Analyst (Teir 1 and Teir 2)
Recovery of service by debugging through tools management and troubleshooting. Providing escalation measure to ensure that the service policy is met on time. – Reduction of process defects and identifying root cause through root cause analysis and recreate new service process.
VM-O2 Work Package lunching
As OIC Project Management Officer for WP 1 and 6
Ensuring that the technologies, equipment, deliverables and access are provided beforehand. Procure with procurement services for various business needs.
Temporary Trainer
Provide business training from company’s compliance, knowledge testing, quality assurance, onboarding, and product and process knowledge not limited to new employees and tiered transferred. Planning, developing, testing, and creating new training materials.
Reporting and Compliance
With the introduction of new Work Packages – my role is to ensure to collect business critical data that analyses productivity, common issues and related matters to Accenture’s compliance as a vendor with the client. Creating modular application through Office 365 and related system that is economical to the collection of real time data. – Raw and pre-completed data are analyzed and presented to data analyst for data interpretation.
• Intouch Cx, Inc.
Customer Service Associate
Airbnb Resolutions 2 Team
Resolving escalations and providing solution based on the service level agreement and solution compass per country and region.
SKILLS
• AppSheet
Google Cloud Business Suite
A no code platform software allows user to create application without a code
• Google Business Suite
Google Productivity Suite includes:
Google Docs
Google Sheets
Google Slides
Google Business Productivity Suite
Google Looker Studio
• Microsoft Office 365
Microsoft Office Productivity
Microsoft Word
- Word Processing
- MS Word Form using developer option
- Integration with apps like AppSheet
Microsoft Excel
- Formula integration
- Lookup (vertical and horizontal)
Microsoft PowerPoint
- Designing and creating presentation
- Integration with MS Excel for data transparency
Microsoft Outlook
- Outlook Management
- Distribution list management – including adding and restrictions
- Rule management and retention policy
Microsoft OneDrive
Office 365 Business Suites
Power Automate
- Creating automation from sending notification up to creating simulated task.
Microsoft SharePoint
- Site designing through Microsoft InfoPath Designer and Microsoft SharePoint designer
- Storage management
- List and task Management
- Providing access restriction based on the definition
Power Business Insight (BI)
- Generating business reports and interpretation
- Power query and data slicing
- Integration with other application such as AppSheet, Google Looker studio, etc.
• Articulate 360
Rise 360
Designing training material, quizzes and certification
Reach 360
Managing the interface of the eLearning environment, access management including pre-registration management. Linking courses based on their tier, department, level, etc. eLearning governance and passing integration with the use of API.
• Atlassian
Confluence
Creating Knowledge Management System to funnel down (drill down) the process of a certain operation and delivery of expected results.
• Others
Adobe Photoshop
Canva
Hubspot CRM
• Operation and Sales skills
Business Presentation
Sales presentation
Public Bidding
Data Interpretation
Account Management
Business Review
