Case Manager and Intake Specialist with experience in different levels of Customer Service

I primarily work for law firms as a Case Manager or Intake Specialist as I specialize in data gathering, data entry, review of case files, and scheduling appointments while handling administrative tasks, client communications through phone calls, text, or email, and maintaining top-notch quality and clientele experience. I have experience in Customer Service from Level 1 (first line/front desk) to Customer Service Level 3 (escalations) which allows me to handle different situations with the utmost expertise, empathy, and sympathy.