Most small service businesses don't break because the work is hard. They break because the whole operation lives in the owner's head.
You're still approving every schedule change. Chasing contractors for confirmations. Answering the same client question twice a day. Rebuilding the same numbers every Sunday night. Nothing is written down, so nothing can be handed off — and the business can't grow past your own calendar.
That's what I fix. I come in as your operations manager, take the daily running of the business off your desk, and build the system that keeps it running when neither of us is watching.
How that works
I take the schedule end to end — bookings, confirmations, reminders, reschedules, callouts, and finding coverage when someone drops.
I hire and onboard your contractors: sourcing, screening, first-round interviews, agreements, background checks, and system setup.
I write the SOPs you don't have, so your next hire can be trained instead of shadowed.
I build the KPI tracking and send one daily and one weekly brief, so you stop having to ask where things stand.
I keep the books clean in QuickBooks — reconciliation, AP/AR, invoicing, categorization.
I own client and team communication across email, phone, and text so you're not the bottleneck.
What that's produced: an operation that moved from ad hoc owner requests to a fixed weekly reporting rhythm, with accounts payable held at zero and a reconciled balance sheet. In one case the owner expanded my role from admin support to full operations management inside 30 days.
Core tools: BookingKoala, GoHighLevel, QuickBooks Online, Google Workspace, Notion, Slack, Teams, Zoom, ChatGPT
Also worked in: Microsoft Dynamics AX & D365, Re:amaze, Konnektive CRM, Citrix, BassNet Fleet Management
BS in Accounting Information Systems. I work with clients across US, UK, and Australian time zones.
If operations have become your bottleneck, tell me what's breaking and I'll tell you how I'd fix it.
Verified
