A seasoned professional with 11 years of experience in the BPO industry, specializing in US, AU and In-house operations and virtual assistance. With a strong background in operations management, I'm a certified Lean Six Sigma Green Belt and hold an MBA with a focus on Operations Management. My technical expertise spans programming and IT, complemented by hands-on experience as a Workforce Scheduler and Escalations Manager.
I've successfully navigated diverse industries, including NDIS, healthcare revenue cycle management, telco, retail, roadside assistance, and video streaming. I'm passionate about driving efficiency, quality, and innovation in fast-paced environments.
