I have been a virtual assistant since 2023, specializing in various administrative and operational tasks. I am highly adaptable, dedicated to completing work-related tasks efficiently, and possess excellent time management skills.
Amazon Management:
Managed Amazon accounts, including inventory monitoring, sales tracking, and reordering stocks. Proficient with tools like SellerAmp, RevSeller, Keepa, Nepeto, Arbitrage Hero, and BQool Repricer for pricing strategies and product analysis. Handled account health tasks, such as resolving IP issues, fixing stranded inventory, and filing cases for missing units or reimbursements. Experienced in product sourcing (OA), wholesale sourcing, and analysis. Managed client emails and feedback while ensuring smooth operations.
Faire Account Management:
Checked and managed Faire orders, scheduled order shipments, and updated tracking numbers for fulfilled orders. Responded to messages and inquiries on the Faire platform.
Shopify Management:
Monitored chargebacks and disputes. Filed disputes and ensured proper documentation for resolution.
PayPal Dispute Resolution:
Managed chargeback cases and successfully filed disputes.
Customer Support:
Updated customers on their order status. Responded to product inquiries and concerns, ensuring customer satisfaction.
I am committed to delivering quality results, adapting quickly to new tools and systems, and providing excellent support to clients and their businesses.
