As a Service Desk Officer L1/L2/L3
• Provides first-line technical support to users.
• Logs and manages i----------- and service requests.
• Troubleshoots and resolves hardware, software, and network issues.
• Escalates complex problems to higher support levels.
As Project Coordinator/Manager
• Assists in planning and managing projects.
• Coordinates between teams, stakeholders, and resources.
• Tracks project schedules, budgets, and milestones.
• Prepares and distributes status reports.
• Organizes meetings and records minutes.
• Identifies and resolves project-related issues.
• Ensures projects align with organizational goals.
• Maintains IT documentation and knowledge bases.
• Monitors system performance and service levels.
• Ensures compliance with service-level agreements (SLAs).
