I am a Mortgage and Banking Operations Specialist with over 8 years of experience in financial services, supporting end-to-end operational processes for large, highly regulated institutions such as JPMorgan Chase & Co.
In my most recent role as an Operations Senior Specialist II, I handled critical back-office functions including data validation, report generation, transaction processing, issue resolution, and compliance-driven documentation review. I regularly worked with large datasets, ran and validated reports using tools like Alteryx, and ensured accuracy prior to system uploads and downstream processing.
I have hands-on experience supporting mortgage and lending operations, reviewing security and loan-related documents such as deeds, title documents, appraisals, and utility billing records. I also investigate discrepancies, perform root-cause analysis, and resolve issues that could impact servicing accuracy, compliance, or customer experience.
I am highly detail-oriented, organized, and comfortable working in fast-paced environments with minimal supervision. I communicate clearly with internal teams and stakeholders and can effectively support clients operating in US and AU time zones.
Key Skills & Expertise:
Mortgage & Lending Operations Support
Banking Operations & Compliance
Documentation & Security Document Review
Data Validation & Quality Control
Report Generation & Analysis (Alteryx, Excel)
Issue Research & Resolution
Back-Office Financial Services Support
I am seeking remote roles in mortgage operations, banking operations, or financial services support where accuracy, compliance, and process improvement are critical.
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