1. Customer Service Skills
Expertise in handling customer service calls and providing technical support (4+ years of experience).
Skilled in troubleshooting issues and guiding customers through solutions.
Experience with phone, email, and chat support, handling complex queries and resolving problems efficiently.
Recognition as top agent at Sutherland Tarlac and Majorel for outstanding performance.
2. Technical Support
Strong understanding of technical issues, particularly in the telecommunications and IT sectors.
Experience in supporting internet and networking issues, including troubleshooting fiber optic connections, routers, and other hardware.
Ability to resolve system or application issues and provide solutions to customers.
3. PC and Hardware Expertise
Knowledge in building custom PCs, including expertise in choosing and assembling components (e.g., Intel i7-4790K, Intel i-----------F, SSD, RAM, etc.).
Understanding of computer maintenance, troubleshooting, and optimization for better performance.
4. Networking and Router Setup
Experience configuring and troubleshooting routers and networking equipment (e.g., RT-AX52 router).
Understanding of home networking, fiber optics, and troubleshooting internet connectivity issues.
5. Project Management
Planning and organizing long-term projects (e.g., building a computer internet cafe).
Ability to break down complex tasks, set milestones, and manage time effectively to meet project goals.
6. Sales & Account Management
Experienced in client communication and sales support, particularly with maintaining relationships with customers and clients.
Expertise in delivering top-tier customer service and ensuring high satisfaction and retention.
7. Social Media & Communication
Skilled in written and verbal communication, adept at explaining complex technical details in a simple and understandable way.
Experience in customer feedback and handling sensitive situations with care and professionalism.
8. Mechanical and Technical Projects
Background in mechanical modifications, such as customizing motorcycles for comfort and performance (e.g., Honda Click 125 V2 modification, speaker installations).
Familiarity with electronics and DIY technical projects.
9. Problem Solving & Critical Thinking
Quick thinker with a knack for diagnosing and resolving issues swiftly in high-pressure environments.
Ability to manage unexpected challenges and provide timely solutions.
10. Basic Graphic Design & Video Content Creation (Optional)
Interested in creating educational content for tech projects (e.g., instructional videos for motorcycle modifications).
Knowledge of basic video editing, potentially useful for creating tutorials or promotional content.
