IT Technical Support Specialist with over 9 years of experience in providing expert technical support and administrative assistance. Proven track record in efficiently installing, diagnosing, and repairing hardware and software systems to ensure optimal workstation performance. Highly skilled in network support, including VPN, TCP/IP, and LAN-based networking, with a strong command of Windows Server 2012 R2 and Active Directory. Experienced in using PRTG Network Monitor for ISP, gateway, and access point monitoring. Deep expertise in configuring and setting up computer equipment for new users and providing fast, reliable technical support to clients. Adept at assisting in the development and implementation of policies and procedures, contributing to company efficiency and productivity. Seeking to leverage my technical skills and problem-solving abilities to further enhance IT operations and support services at a forward-thinking organization.
