I have almost 3 years and 10 months of experience being a customer service representative in BPO industry. I was able to handle both outbound and inbound calls with US callers in US time zones. I have a background in handling healthcare and telco accounts which helped me improve my communication and navigation skills. Also, my BPO experiences helped me to adapt in USA business hours. On the other hand, I am still seeking opportunities that would increase my knowledge and improve my skills and professionalism.
