- Volume Management: Efficiently handled an average of 50+ inbound calls and 30-40 complex email inquiries per day while maintaining high customer satisfaction ratings.
- Technical Accuracy: Achieved a 99% accuracy rate in data entry and record management, ensuring all customer accounts and reports were documented with precision.
-Speed & Efficiency: Maintained an average email response time of under 2 minutes, ensuring swift resolution for guest bookings, flights, and taxi services.
-Leadership & Quality: As an SME, I mentored newly hired agents, reducing grammatical errors in outgoing communications and ensuring the team consistently hit their target metrics and show 50% improvement rate in a weekly basis
-Sales & Retention: Successfully identified customer needs to generate high-quality sales leads and build long-term brand loyalty.
Verified