*Strong Analytical skills
*Expert knowledge in Microsoft Excel, Google sheets, Locker studio.
*Excellent Verbal and written Communication skills.
*Ability to learn with minimal supervision.
Work experience background: I have been with BPO since 2015. Works as Customer service/Technical support for 6 years and Workforce Realtime Analyst for 3 years, where we monitor Operations performances real time, communicate directly to clients while we collaborate with Operations supports, provide strategies and insights to pass their end of day performance Metrics.
