Customer Support and Operation Management? I am the one you are looking for!
I’m an Operations Manager / Project Management VA with 7+ years of experience in the BPO and customer experience industry, specializing in team leadership, KPI management, workflow optimization, and remote operations support. I have 2+ years of experience in Lead Generation.
I don’t just complete tasks — I build systems, improve processes, and help businesses scale efficiently.
What I Can Do For You?
Manage daily operations and keep projects on track
Track and analyze KPIs (CSAT, AHT, FCR, productivity)
Create reports and dashboards for better decision-making
Develop SOPs and workflows to streamline processes
Identify inefficiencies and implement process improvements
Proven Results (Based on Experience & Projects)
Improved CSAT from 76%-82%
Reduced repeats from 18%-15%
Give me a problem, and I will find a solution! Let us talk more!
