Dynamic Service Desk and contact center Team Leader with a strong IT service management and technology industry background, bringing over a decade of experience in leading teams to deliver exceptional customer and technical support. Skilled in business administration, project management, and staff development, with a proven track record of driving operational excellence and fostering a customer-centric approach. Adept at leveraging technology trends, coaching, training, and implementing sustainable action plans to enhance team performance. I am excited to discuss how my leadership, problem-solving, and negotiation skills can contribute to your organization's success.
