Managed bookkeeping, expense tracking, payout reconciliation, and administrative operations for an e-commerce business using Google Sheets, MS Excel, and Google Workspace to maintain accurate financial records and organized reporting. Handled customer inquiries through Gmail and Meta Business Suite by assisting with order concerns, shipping updates, and refunds while maintaining professional communication. Organized compliance documents, invoices, and digital business records using Google Drive and Dropbox to improve workflow efficiency and file accessibility. Supported daily e-commerce operations including product listings, pricing updates, order monitoring, progress reporting, and basic marketing material creation using Canva.
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