Results-driven professional with 17 years of collective experience across customer service, quality assurance, training, and virtual operations. I?ve successfully performed in diverse roles including Customer Service Representative, Quality Analyst, Team Lead, Training & Quality Manager, and Medical Triage Assistant. My background also includes executive-level support experience, managing calendars, coordinating meetings, handling confidential reports, and serving as a strategic liaison between teams and clients. I bring strong performance management, operational efficiency, and virtual support capabilities. Known for my diligence, adaptability, and leadership, I thrive in fast-paced environments and consistently deliver results that drive business success.
