Hey there! I'm John Peter Mickael Catotocan, an experienced customer support, content moderation, and compliance review specialist with 9+ years in the BPO industry handling chat, email, and phone support for global accounts including Netflix, Airbnb, financial services, and website compliance projects. Skilled in customer resolution, content review, data privacy compliance, website auditing, and high-volume support environments. Strong communication, analytical, and problem-solving skills with proven adaptability in fast-paced remote and onsite operations.
Here’s what I can do for you:
• Customer Support (Chat, Email, & Voice) – Need someone to handle inquiries, troubleshoot issues, or assist customers? I’ve got you covered!
• Content Moderation – Keeping communities safe by reviewing and managing user-generated content.
• Data Entry Specialist - Review websites and providing accurate data compliant to client specific requirements.
Why Work With Me?
Great communicator – I make sure clients and customers feel heard.
Highly organized – I keep things running smoothly and efficiently.
Detail-oriented – Accuracy and quality are my top priorities.
Reliable – I meet deadlines and take ownership of my work.
Quick learner – I adapt fast to new tools and platforms.
If you're looking for someone dedicated, easy to work with, and ready to help your business thrive, let’s chat! I’d love to hear more about your needs and how I can assist.
