I’m Joy Grace Montes, a 19-year-old professional with over one year of experience in the BPO industry, specializing in customer service under a telecommunications account. I also have extensive experience in creative writing for international publishing platforms and have worked as an Acquisition Editor for a publishing house. Highly skilled in communication, content development, and digital tools, including Google Workspace (Docs, Sheets, Drive, Gmail), I bring both creativity and professionalism to every task I handle.
