Seeking for a position that can help me grow not just in the industry but as an individual too. To be able to use and hone my skills at the same time while being productive and actively contributing to the company’s growth.
Experience:
- Teleperformance
Quality Assurance Analyst in Compliance and Integrity
|
OCT 2024 - PRESENT
Performing regular quality checks and audits to verify adherence to established standards and procedures across all departments.
Conducting compliance audits to identify potential risks and non-compliance issues.
Investigating potential ethical violations or concerns regarding data integrity, product quality, and business practices.
Preparing detailed reports on quality metrics and compliance status for management review.
- Teleperformance
Customer Service Expert
|
JAN 2024 - OCT 2024
GDS trained
Resolving customer’s concern with the flight and hotel reservations via telephone and emails.
Use vendor databases to find travel options that meet the client's needs
Make reservations for flights, hotels, rental cars, and activities
Modify reservations if there are delays, cancellations, or conflicts
- Alorica Teleservices, Inc.
Subject Matter Expert (SME)
|
AUG 2023 - JAN 2024
Supporting new hires.
Sharing knowledge with other tea-----------mbers, presenting information in meetings, and training others.
Developing new methods for communicating complex information to tea-----------mbers
- Alorica Teleservices, Inc.
Customer Service Expert
|
SEPT 2021 - AUG 2023
Resolving customer’s concern with their online orders via telephone or chat.
--- Card Support Specialist (Jan 2023 - Aug 2023)
Resolving customer’s concern with their payments and cards via telephone or chat.
- Chowking Inc.
Cashier
|
FEB 2021 - SEPT 2021
Provide customer service: Greet customers, answer questions, and resolve complaints
Maintain records: Keep track of transactions, receipts, and withdrawals
Process transactions: Use a cash register to process sales, collecting payment, and providing change
Contributing high sales (Cashier of the Month)
Bag orders: Bag, or box purchased items
