With nearly two years of experience as a customer service specialist in medical billing, I am confident in my ability to contribute to your company immediately. My role involved assisting patients with filing claims, adding healthcare insurances, reviewing and explaining their explanation of benefits (EOB), and more. Although this is my first in-house position within medical billing, I was selected as the Point of Contact for our team. In this capacity, I handled supervisor calls, communicated with insurance companies, and addressed concerns from irate patients and attorneys regarding their claims. Additionally, I corresponded with collection agencies via emailto gather the necessary information to complete patient accounts. I also possess a strong understanding of the Health Insurance Portability and Accountability Act (HIPAA), ensuring that private information is not disclosed carelessly, protecting both the company and patients from potential scams and maintaining accountability for each account.
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