I'm Franco Miguel Loanzon, a customer service with 4 years and 10 months of experience in the BPO industry here in the Philippines. I've had the privilege of working with leading companies such as TaskUs, VXI Global, and Concentrix, where I learned my skills in providing exceptional customer support.
My experience spans various domains, including:
E-commerce: I've successfully handled high-volume inbound/outbound calls, chats, and emails for clients like Doordash, ensuring customer satisfaction and resolving inquiries efficiently.
Healthcare: I've contributed to improving healthcare access by assisting Modivcare members in scheduling transportation to their doctor's appointments.
Telecommunications: I've gained valuable experience in sales and basic technical support while working with Directv and AT&T internet.
Beyond my customer service expertise, I'm a highly analytical and detail-oriented individual with a strong aptitude for research and data entry. I'm a quick learner and always eager to expand my knowledge and take on new challenges. I'm confident that my skills and experience will be a valuable asset to any organization.
