I help Shopify and e-commerce businesses keep customer support organized, resolve order issues faster, and improve the workflows behind the scenes.
My work goes beyond answering emails. I manage customer tickets, investigate shipping and order issues, coordinate with suppliers and fulfillment teams, handle Shopify disputes, and help improve support processes so fewer issues are missed or repeated.
What I Can Help With:
Shopify Customer Support & Customer Experience
Manage high-volume email and chat support
Handle order tracking, shipping delays, lost parcels, and delivery concerns
Process refunds, returns, cancellations, replacements, and order changes
Respond to product, sizing, and general customer inquiries
Handle Shopify payment disputes and chargeback-related cases
Keep customer communication clear, professional, and aligned with the brand voice
Organize tickets using tags, labels, macros, and internal notes
Follow up on unresolved cases and make sure nothing slips through the cracks
Focus: Faster response times, accurate resolutions, customer satisfaction, and retention
Shopify & E-commerce Operations
Manage Shopify orders and customer records
Review fulfillment status and investigate order issues
Coordinate with suppliers and fulfillment partners regarding delays, stock concerns, missing parcels, and product issues
Support multiple Shopify stores and brands
Manage product listings, variants, SKUs, pricing, and product information
Maintain accurate backend records and organized workflows
Flag recurring shipping, supplier, product, or customer issues for the team
Focus: Connecting customer support with backend operations for faster and more complete resolutions
SOPs, Automation & Workflow Improvement
Create and improve customer support SOPs
Update email templates, macros, FAQs, and response workflows
Identify repetitive customer concerns and recommend process improvements
Build basic task automations and workflows in -----------
Use AI tools to improve response quality, speed, translation, and internal workflows
Help create structured, chatbot-ready customer support flows
Focus: Reducing repetitive work, improving consistency, and helping support operations scale
CRM, Data Entry & Administrative Support
Maintain accurate customer and CRM records
Clean duplicate or inconsistent data
Perform data entry, web research, and lead research
Organize Google Sheets and operational trackers
Track cases, follow-ups, and internal tasks
Keep information clean and easy for teams to review
Tools & Platforms
E-commerce: Shopify, CJdropshipping, USAdrop
Helpdesk & Customer Support: Gorgias, Re:amaze, Tidio, Commslayer, Shopify Inbox
CRM & Operations: Salesforce, -----------, Google Sheets, Google Workspace
Communication: Slack, Gmail, WhatsApp, Facebook, Instagram
AI & Productivity: ChatGPT, Claude, DeepL
Why Clients Work With Me
4+ years of customer support and e-commerce experience
Experience supporting multiple Shopify brands
Comfortable handling both customer-facing support and backend operations
Experienced in supplier and fulfillment coordination
Detail-oriented with a structured approach to tickets, orders, and follow-ups
Able to work independently while keeping business owners informed
Proactive about identifying recurring issues instead of only responding to individual tickets
Focused on reliable execution, clear communication, and long-term improvement
Let’s Work Together
If you need someone who can manage your Shopify customer support, keep tickets organized, coordinate with suppliers, handle order issues and disputes, and improve the workflows behind the scenes, I’d be glad to help.
I’m available for long-term customer support, Shopify operations, e-commerce VA, and backend support roles.
