I help e-commerce brands keep their Amazon, Shopify, and Lazada operations running smoothly so sellers stay compliant, customers stay happy, and revenue stays protected.
In the past 5+ years, I have:
• Maintained 97% listing compliance accuracy on Amazon, reducing listing errors and policy violations
• Resolved seller account health issues with a 95% case resolution rate, protecting up to 100% of seller revenue from suspension risk
• Handled 100+ customer tickets daily across Shopify, email, social media, and CRM platforms while hitting First Response Time targets without exception
• Managed 10 to 15 complex seller cases per day via email and phone
• Supported live chat customer service with response times under 2 minutes and 90%+ satisfaction
Tools I work in daily: Amazon Seller Central, Lazada Seller Center, Shopify, Gorgias, Tawk, Go High Level, Dispatch Track, Google Workspace, HelpScout and Slack.
What I can take off your plate:
• Listing accuracy and compliance reviews
• Account health monitoring and policy violation resolution
• Customer support ticket management and SLA tracking
• Order fulfillment, returns, refunds, and dispute resolution
• Process documentation and SOP execution
I work US, UK, and AU hours and communicate clearly and proactively, so you are never left wondering what is happening with your account or your customers.
If you are dealing with listing errors, account warnings, slow response times, or just need someone reliable to own day-to-day operations, send me a message with what is going on, and I will tell you exactly how I would approach it.
Verified
