Experienced Medical Virtual Assistant and Customer Service Professional with over 15 years of experience in healthcare scheduling, medical billing, insurance coordination, and administrative support. Highly organized, dependable, and able to work independently while maintaining excellent service standards.

**Duties:**

- As a medical scheduler, you will be responsible for scheduling exams for patients and managing customer service inquiries. Your duties will also include ensuring there is adequate time between appointments for physicians to complete specific medical examinations and procedures. You must conduct yourself in a courteous manner and maintain composure when dealing with upset or irritated patients. Additionally, you may need to refer some patients to other staff members or physicians.

- Upload faxes related to medical records, prescriptions, referrals, prior authorizations, lab reports, PNS, and psych reports to Anydesk.

- Check patients' insurance information using the MO Health Portal and Trizetto.

- Review patients' outstanding balances using Timenet.

- Transfer calls to the appropriate department if they are misrouted.

- Contact attorneys to settle personal injury cases.