Leadership & Team Management: Led and mentored a team of cold callers, ensuring high performance and goal achievement.
Client Interaction: Contacted potential clients via phone and email, effectively scheduling appointments and converting leads.
Scheduling & Coordination: Managed calendars, confirmed appointments, and reduced no-shows through timely reminders.
Lead Management: Maintained and updated client data in CRM, ensuring accuracy for follow-ups and reporting.
Follow-ups & Conversions: Reduced lead response times by promptly engaging with prospects, increasing appointment bookings.
CRM & Dialer Management: Proficient in using Chase, VanillaSoft Connect, APN, RingCentral, and Ricochet 360 Dialer for lead tracking, call management, and workflow automation.
Communication & Compliance: Delivered persuasive scripts while adhering to company policies and ethical outreach standards.
