Shopify Customer Support Specialist | Subscriptions | Order Management | Tech-Savvy CSR
I help Shopify brands keep their customers happy, their orders accurate, and their subscriptions running smoothly — so you can focus on growing your business.
With a strong background in customer service (phone, email, and chat) and technical support, I bring both empathy and problem-solving skills to every interaction. I understand that great support isn’t just about answering questions — it’s about protecting your brand reputation and building customer loyalty.
What I Can Help You With:
- Managing customer emails & chats via Gorgias
- Order management in Shopify (invoices, order status, updates)
- Subscription management via PayWhirl
Skipping billing cycles
Changing order frequency
Pausing/canceling subscriptions
Adjusting pricing
- Fulfilling orders through Shippo
- Processing returns via Loop
- Tracking shipments & coordinating with FedEx/couriers
- Updating reports and tracking data in Google Sheets
Why Clients Like Working With Me:
Calm and solution-focused (even with frustrated customers)
Detail-oriented — I double-check orders before they become problems
Tech-savvy — I troubleshoot, not just respond
Clear, professional communication
Reliable and consistent
I don’t just “answer tickets.” I make sure customers feel heard, supported, and confident in your brand.
If you're looking for someone dependable who understands both customer experience and e-commerce operations, I’d love to support your Shopify store. Let’s build a smooth, stress-free support system for your business.
