I am a dedicated E-commerce Virtual Assistant with experience in Customer Service and Social Media Management, helping businesses improve customer satisfaction while strengthening their online presence.
With experience supporting US and UK clients, I have handled 60–100 daily customer inquiries via email, chat, and phone resolving order issues, processing refunds, tracking deliveries, and ensuring a smooth customer experience with high satisfaction ratings. I understand that fast, professional communication directly impacts brand reputation and repeat sales.
In addition to customer support, I create and schedule social media content, design promotional graphics using Canva, write engaging captions, and interact with followers to build active communities. I also monitor basic analytics such as engagement rate, reach, and follower growth to continuously improve performance.
Here’s what I can help you with:
• Email & Chat Customer Support
• Order Processing & Refund Management
• Shopify / E-commerce Backend Assistance (willing to learn & adapt quickly)
• Social Media Content Creation & Scheduling
• Engagement & Community Management
• Basic Analytics & Performance Tracking
• Inbox & CRM Management
I am detail-oriented, organized, and proactive. My goal is to help your business run smoothly behind the scenes while building a strong and engaging online presence that converts followers into loyal customers.
I am ready to grow with your company long-term and provide consistent, reliable support.
