I have been in the BPO industry for 11 years. Been dealing with customers who need help with technical issues with internet service in one of the leading providers in Australia and in the UK. Became one of the team leaders who's been assisting agents if they need with the process and making sure they will hit the metrics. Been dealing with customers who need customer service in one of the leading telecommunications providers in the US, providing assistance about bill inquiry and answering general.
