Medical Virtual Assistant | US Healthcare Customer Support & Medical Records Specialist
I am a dedicated Medical Virtual Assistant with 6 years of experience in the BPO industry, specializing in US healthcare accounts. I help healthcare providers and insurance companies deliver excellent patient service by managing insurance-related inquiries, including benefits and eligibility verification, medication coverage, prior authorizations, and premium payments.
I am skilled in collating and documenting accurate patient medical records to support therapy authorizations. When records are unavailable, I coordinate directly with providers via fax, phone, and email to request and follow up on documentation. My work ensures compliance with HIPAA regulations, accuracy in patient data, and timely authorization approvals.
In addition, I handle email management, organize provider responses, and maintain smooth communication between members, providers, and internal teams. Detail-oriented, reliable, and professional, I take pride in delivering high-quality support that improves patient satisfaction and streamlines healthcare processes.
