I am a reliable Virtual Assistant with over 8 years of professional experience in customer service, operations, and administrative support. I started my career as a Level 1 support agent and worked my way up to Tier 3 support, handling escalations and complex client concerns. I have experience working with US-based healthcare and caregiver agencies, supporting daily operations, scheduling, documentation, and client communication. I am detail-oriented, dependable, and looking for a long-term and short-term remote role where I can add value.