I’m a Customer Service & Healthcare Virtual Assistant with 4+ years of BPO experience and 1 year as a Legal Intake Specialist, handling voice, chat, and email support for U.S. based clients. Skilled in CRM tools, HIPAA compliant processes, and accurate documentation, I consistently deliver reliable solutions that improve client satisfaction and business efficiency.
I’ve worked with financial services, healthcare accounts, food delivery platforms, and legal intake operations, managing sensitive data while exceeding KPIs in fast paced environments. In my legal intake role, I assisted attorneys by conducting client onboarding, verifying documentation, and organizing case files to ensure smooth case preparation and compliance.
Key Achievements :
Handled 50+ daily client interactions with 95%+ CSAT
• Maintained 98 to 99% accuracy in data entry and documentation
• Supported HIPAA compliant healthcare processes and claims coordination
• Assisted attorneys with wrongful termination and workers’ compensation cases
• Experienced in CRM systems (Zendesk, Salesforce, HubSpot) and calendar/email management
Verified
