Application support professional with 7+ years of combined experience in technical support, customer service, and sales,
transitioning toward Quality Assurance / Software Testing. Nearly two years supporting Carestream Dental's PracticeWorks and OrthoTrac enterprise practice management platforms across both on-premise and hosted (Citrix) environments, investigating and reproducing customer-reported software defects, documenting reproduction steps and resolutions, validating fixes, and escalating recurring issues to Level 2 support and engineering teams. Proactively built hands-on QA fundamentals through self-directed practice: sending and validating authenticated and unauthenticated API requests in Postman (including writing test assertions and verifying success/failure response codes), applying equivalence partitioning and boundary value analysis to
structure test coverage, and writing basic SQL queries for data validation. Comfortable working across the full support lifecycle: diagnosing application, configuration, and connectivity issues; tracking cases in Salesforce; and managing multichannel interactions in Genesys Cloud. Strong foundation in structured troubleshooting, root cause investigation, and technical documentation skills that translate directly into manual QA and software testing workflows
I am a dependable, detail-oriented professional who stays calm under pressure and communicates clearly with both technical and non-technical users. My goal is to deliver dependable, high-quality support while quickly adapting to new tools and systems.
