My experience at a leading financial industry in the Philippines providing life and health insurance to fellow Filipino workers and overseas workers for almost 20 fruitful years being a Claims Assistant has helped me improve my communication skills, problem solving skills, organizational skills, and develop extensive knowledge of how to increase services to existing clients and potential customers. I also worked in a BPO company as a Customer Service Representative, providing services & customer support to more than an average of 50+ clients on a daily basis through inbound and outbound calls. I also gained technical skills and qualities that a good call center agent or customer service representative should possess. At my previous role, I gained expertise and helped me become a team player well rounded with technical skills through using different software tools and leverage my skills in a bit more impactful way.
I also love volunteerism which includes participation in tree planting from our company's outreach program, conducting a blood donation drive which is a crucial resource for medical treatments, emergency care, and lifesaving interventions, ultimately supporting efforts to reduce mortality rates and enhance healthcare services. Being a catholic liturgical minister or mass commentator for about a decade is what I love the most during my late 20's and that helped me to become the best version of myself possible.
I’m a mature, honest individual who has and values integrity. I’m a resolute and dependable person with unwavering determination to do well at my job and solve problems in the most autonomous manner possible
Rosie, former Associate Customer Support, stands out because she
? Viewing customer pain points to help the company deliver best and actionable solution that is needed to keep them happy.
? Understands her value and always shows empathy when she has to do so.
? Her church work and volunteerism became the central focus of her life as her simple acts of kindness.
Love this line:
"Excellent customer service is the number one job in any company! It is the personality of the company and the reason customers come back. Without customers there is no company!" - Connie Edler
