As a dedicated BPO Call Center Agent for three years, I provided high-level customer support through inbound calls and emails in external risk complains department, ensuring exceptional service delivery. I excelled in problem resolution, maintaining customer satisfaction, and meeting daily and monthly performance targets. My role involved handling customer inquiries, addressing service issues, and delivering product knowledge to clients in a fast-paced environment. Through consistent training and development, I refined my communication, conflict resolution, and multitasking skills, delivering efficient and effective customer solutions.
Wedding Coordinator & Event Organizer
With a passion for creating memorable experiences, I transitioned into the role of a Wedding Coordinator and Event Organizer. I successfully coordinated various weddings and events, overseeing all stages from planning and budgeting to execution. My focus was on providing personalized service, ensuring that every detail aligned with the client's vision. My skills include vendor negotiation, timeline management, and effective communication with clients and suppliers to guarantee flawless events.
