Customer Service Professional/ Quality Assurance/ Team Leadership

I've been in the customer service industry for over 10 years working primarily with E-commerce clients both on-site and remotely.Over the years, I’ve gained extensive experience in customer support, sales,retention and upselling,quality assurance and leadership roles. I started my career as a customer service representative handling phone calls, emails and chats.I’ve worked with multiple helpdesk and CRM platforms, including Gladly, Gorgias, Zoho, Zendesk, and Salesforce, making me highly adaptable.My experience has helped me develop a strong analytical mindset, attention to detail, and a passion for delivering excellent customer service.