I am an expert in customer service with 17 years of experience in the BPO industry, having successfully managed multiple accounts across diverse sectors. In my current role, I support insurance brokers by providing assistance with new business quotes, policy management, coverage and renewal reviews, billing, basic underwriting, and assisting agents in navigating their websites. I also play an active role in mentoring new hires and serving as a continuous resource for my teammates.
Additionally, I have extensive experience in financial support, specifically with gift cards, prepaid cards, and debit cards. This includes handling account registrations, transaction reviews, card features, limits, and fees, as well as managing fraud prevention and dispute transactions.
Earlier in my career, I gained valuable experience in sales and technical support for a telecommunications company, further enhancing my versatility in customer-facing roles.
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