I’m a Virtual Receptionist with experience supporting teams in hospitality and administrative roles. I’ve remotely managed front desk operations, handled high volumes of client inquiries, and helped streamline scheduling, communication, and guest services for hotels and service-based businesses.
? Skilled in phone and email support, calendar & appointment coordination, and guest communication
? Trained in HIPAA compliance and medical billing processes
? Hospitality background with experience in reservations, guest services, and virtual front desk coordination
? Proficient in Google Workspace, Microsoft Outlook, Slack, Microsoft Teams, Calendly, Acuity, and task tracking tools like Asana and Trello
? Experienced with VoIP systems including Zoom Phone and RingCentral
? Familiar with CRM platforms like Salesforce and Zendesk
? Knowledgeable in PMS platforms such as Cloudbeds, Breezeway, Fosse, and Genesis
? Comfortable managing OTA platforms including Airbnb, Expedia, -----------, and VRBO
? Detail-oriented, calm under pressure, and experienced handling confidential, time-sensitive information
I take pride in creating smooth, professional experiences for clients while keeping operations organized and efficient. If you’re looking for a reliable, tech-savvy, and service-focused Virtual Receptionist or Guest Coordinator — I’d love to connect and explore how I can support your team.
