Professional Summary
Dedicated and detail-oriented professional with over 9 years of customer service and leadership experience, including 2 years as a Team Lead with administrative responsibilities, 3 years as a Senior Representative, and 4 years as a Customer Service Representative, with 1 year of appointment-setting experience.
Experienced in delivering exceptional customer support through phone, email, and chat while efficiently handling administrative tasks, scheduling, documentation, and performance tracking. Proficient in Canva for creating presentations and visual content, Google Sheets for data management and reporting, and Google Docs and Microsoft PowerPoint for documentation and presentations.
Familiar with working with banking systems and internal tools in a fast-paced, metrics-driven environment. Known for strong communication skills, attention to detail, problem-solving abilities, and the ability to manage multiple priorities while maintaining a high level of accuracy. Eager to bring excellent customer service, organization, and administrative support skills to a Virtual Assistant or Customer Support role.
