I am a compassionate, knowledgeable, and reliable Customer Service Representative with 5 years & 3 months of experience with additional skills in sales, billing, collections, technical support, and customer retention.. I should be considered a part of your team because of the value that I will contribute to the company with the skills I have developed through my experience.
What makes me unique is my eagerness to make sure I am proactive in providing services that customers may not know they need. Making sure their concerns and any underlying issues are resolved in just one call. This saves our customers time and allows us to serve more customers. When concerns cannot be resolved in just one call, I'll let the customer know and set proper expectations, then I will be the one to follow up to make sure everything is resolved with minimal effort on the customer's end.
I am confident in providing a hands-on customer service experience, without compromising time. I will develop an efficient workflow that will get tasks done in as little time as possible. Once everything is organized more tasks can be finished. My experience has allowed me to handle multi-channel (phone call, chat, and email) communications, averaging 80 to 120 customers handled per shift. I am currently looking for stability and growth in my career and your team is where I want to be a part of.
