Experienced IT professional with 5+ years in Service Desk and as a Microsoft 365 Support Ambassador, skilled in tools like Autotask, Datto RMM, Microsoft 365 Admin Center, IT Glue, ServiceNow, Active Directory, and etc. Expertise includes troubleshooting, optimizing IT environments, and enhancing user experiences in MSP settings. IELTS-certified and effective in communicating technical concepts to non-technical users. Responsibilities include managing ticket queues, monitoring alerts, backup management, and PC setups. Also experienced in supporting users via M365, AD, auditing software configurations, OS patching, and maintaining documentation. Collaborative with vendors and committed to staying current with technology trends.
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