Hi! I’m -----------, a reliable Customer Support and Sales Specialist with over 2 years of professional experience in multichannel support, including chat, email, and phone.
I’ve worked with telecommunications, networking & technology, transportation compliance, and eCommerce companies, helping customers with:
• Real-time chat support (handling 3–7 chats at once with a typing speed of 50–70 WPM)
• Email support and ticketing (15+ email tickets per hour; experienced in high-volume environments)
• Billing & Retention – billing inquiries, online payment assistance, refunds, credits, loyalty offers, and account management
• Technical Support – routers, modems, 3rd-party devices, website/app troubleshooting, and internet connectivity issues
• Coordination – back-office coordination, logistics support, tier 2 escalations, and collaboration with 3rd-party service providers via chat, email, and phone
• Scheduling – setting and managing technician appointments using CRM tools
• Sales – inbound & outbound sales, upselling, cross-selling, bundle promotions, and mobile/data plans
• E-commerce Operations – Shopee, Lazada, TikTok Shop, Zendesk, and Shopify (order processing, cancellations, refunds, replacements, promotions, logistics, and tracking support)
• Tools & CRMs – Salesforce, Einstein 360, Zendesk, Dialpad, DCG, Shopify, Slack, and other CRM platforms
• Email & Communication – Outlook, Gmail, Google Chat, Microsoft Teams, Zoom
• Scheduling – Outlook Calendar & Google Calendar
• Documentation, escalation, and ticketing support expertise across various industries.
I’m detail-oriented, a fast learner, and can work independently with minimal supervision, while still valuing collaboration and clear communication.
What You Get When You Work With Me:
• Warm, empathetic, and professional customer service
• Strong problem-solving skills to resolve issues quickly
• Ability to multitask without sacrificing quality
• A long-term, growth-focused mindset
Availability:
I’m available daily, including weekends. I’m comfortable starting at around 1 hour per day, and I’m highly interested in increasing hours over time, up to 40+ hours per week.
If you’re looking for someone dependable who can deliver outstanding customer experiences while supporting business growth, I’d love to be part of your team!
