Hey I'm Leo.
I worked as a Customer Service Representative and Chat Support.
In 2021, I've started my Customer Service Representative journey in Teleperformance Philippines. I assist the customers to manage their plan inquiry, delivery status, and refunds.
In 2022, I have been upskilled to Chat Support and after a month my supervisor saw the efforts that I did to support my customers and exceed their expectations.
Going back after the month that I was upskilled. I was promoted as a Real time analyst.
As a 9-5 corporate junkie, I was so tired of doing something that doesn't inspire. So, I quit my job last 2024.
In that same year, I got the job for a Healthcare Advocate in Optum. I thought it was just the same customer service, but it was not.
It was way more than a customer service, since you are going to assist people with illness, and it altered my brain chemistry whenever I was able to help them with their concerns.
Now, I want to have better grasp of the healthcare industry for me to help the business grow and have a streamline transaction for the customers so that they can help the people that needs healthcare.
I am passionate about supporting healthcare professionals who are making a difference in people’s lives. Whether it’s managing your calendar, optimizing your processes, or helping you reach more patients, I’m here to help your business thrive.
How I Add Value:
? Operational Support: From managing schedules and emails to organizing patient records, I ensure your workflow is seamless and stress-free.
? Business Growth: I assist with strategies to attract new clients, improve patient retention, and boost your practice’s revenue.
? Time Optimization: By taking care of the day-to-day tasks, I free up your time so you can focus on delivering quality healthcare.
? Tech-Savvy Solutions: Proficient in tools like (EHR systems, Google Workspace, Trello, etc.), I leverage technology to enhance productivity and organization.
People say about me:
"Great Job"
-Alexander S. Rakuten Kobo
"Leo was able to deliver the reports on time and was never late for work."
Ferdinand G. WFM Supervisor
“A natural collaborator and problem solver.”
Ina Katrine R. WFM Supervisor
