In my former role as a Client relations specialist. I coordinated daily decision-making for the approval of reports, emails and carrier calls on invoicing with clients. As a logistics administrator including onboarding the following discussion and task to rate loader using excel, SQL management that align with the client charges and ratings. As a former subject matter expert who oversaw several agents in difficult situations with intricate solutions. I have managed administrative activities and worked with workforce to create break scheduling, data analysis, KPI reporting, and daily CSAT analysis.
