-Are you struggling in a competitive market and looking to improve customer experience, operational efficiency, and business growth?
I’m here to help unlock your business’s full potential and take it to the next level. Your success is what matters most!
Here’s what I can do for you:
Customer Service | eCommerce
Providing multichannel customer support via email, chat, and phone, handling order management, order tracking, shipping support, billing inquiries, refunds, returns, and account management for Amazon, dropshipping, and eCommerce businesses. Experienced in managing 50–70+ tickets per day in high-volume environments while maintaining strong performance in CSAT, First Contact Resolution (FCR), Average Handle Time (AHT), SLA compliance, and QA metrics. Skilled in CRM systems, helpdesk platforms, and eCommerce tools focused on improving customer experience (CX), customer satisfaction, retention, operational efficiency, and end-to-end order fulfillment processes.
Amazon Seller Central Support
Managing end-to-end Amazon operations including buyer-seller messaging, returns, reimbursements, cancellations, feedback monitoring, and policy-compliant resolution handling. Skilled in improving seller performance and customer experience.
LTL Logistics & Shipment Coordination
Handling shipment tracking, carrier coordination, and logistics documentation across FedEx, UPS, USPS, SAIA, and other carriers. Managing LTL shipments, returns, and delivery updates while ensuring accuracy and timely fulfillment.
Appointment Setting
Scheduling meetings through email and social media outreach. Ensuring proper follow-ups, confirmations, and coordination to increase show-up rates and sales productivity.
Lead Generation & B2B Outreach
Building verified prospect lists using tools like Sales Navigator, -----------, and ZoomInfo ensuring high-quality leads with accurate and validated contact data for outreach campaigns.
Cold outreach
Conducting outbound calls to generate leads, qualify prospects, and schedule appointments. Skilled in objection handling, script optimization, and building rapport to improve conversion rates.
Social Media Outreach
Using Facebook, Instagram, LinkedIn, and other platforms to engage audiences, generate leads, build communities, and support brand visibility through strategic communication.
E-mail Marketing
Creating and managing email campaigns for lead nurturing, re-engagement, and conversions. Experienced in automated sequences, follow-ups, and performance tracking to improve engagement and response rates.
CRM Management
Managing customer databases using Salesforce and Pipedrive. Ensuring accurate data entry, pipeline tracking, lead updates, and workflow organization for better sales visibility.
Architectural 3D Rendering & Visualization
Creating high-quality architectural visualizations using D5 Render and Enscape to transform concepts into realistic and professional presentations.
Tools Proficiency
• Google Suite (Gmail, Drive, Docs, Sheets, Contacts, Meet, Calendar)
• Customer Support (eDesk, Zendesk, Freshdesk, Zoho Desk)
• Logistics (Shippo, FedEx, USPS, UPS)
• Creative Tools (Canva, Capcut)
• AI Assistant (ChatGPT, Gemini)
• Communication (Microsoft Teams, Zoom, Slack, Whatsapp, Zoom)
• Project Management (Trello, Monday. com, Asana, ClickUp)
• Lead Scraping (Apollo io, Sales Navigator ZoomInfo)
• LinkedIn Automation (Dripift)
• Customer Relationship Management CRM (Salesforce, Pipedrive)
• Architectural 3D Rendering (D5 Render, Enscape)
• Social Media Platforms (LinkedIn, Facebook, Instagram, Youtube, Tiktok)
What Makes Me Different?
I combine AI efficiency with real human customer care. That means faster workflows, smarter solutions, and personalized support that keeps your customers satisfied.
I don’t just complete tasks, I help improve processes, reduce issues, and create a better customer experience that drives repeat business.
Need a reliable Virtual Assistant who can support your customers, manage operations, and help your business grow?
Message me today - let’s make it happen!
