Resourceful and detail-oriented Property Manager with over 4 years of comprehensive experience in the short-term rental and travel industry, specializing in operations, guest relations, and administrative support. Adept at managing large property portfolios with platforms such as Airbnb, -----------, and VRBO, and highly skilled in using leading tools like Salesforce, Breezeway, Amadeus, and Google Suite to streamline daily operations and enhance service delivery.
Currently working at Key Flickers / MadeComfy (AUS), I oversee end-to-end property management functions including housekeeping coordination, maintenance tracking, guest communication, and listing accuracy across multiple OTAs. I’m well-versed in Airbnb’s platform policies and have been trusted with high-level decision-making, including issue resolution, refunds, and interdepartmental coordination.
My prior experience at TDCX with Airbnb’s Dedicated Managed Host Support Team sharpened my ability to handle complex customer service cases, reservation management, and API integration issues. Additionally, I’ve worked as a Travel Consultant with Expedia Chase Travel, where I was GDS-certified under Amadeus and trained new hires as a flexible trainer.
With a background in real estate sales and digital -----------eting, I bring strong communication skills, a customer-centric mindset, and a knack for -----------eting optimization and quality control. My early foundation as an admin assistant and laboratory facilitator further strengthened my organizational skills and commitment to operational excellence.
I thrive in dynamic, fast-paced environments and bring a proactive, solution-focused approach to every task. Whether managing tenancies, coordinating with vendors, or improving internal processes, I am committed to delivering results with professionalism and precision.
