Operations and Trust & Safety professional with 8+ years of experience in high-volume content moderation, policy enforcement, CRM case management, and remote client operations. Proven ability to maintain 99–100% QA accuracy, exceed 120%+ productivity targets, and process up to 300+ daily moderation cases in SLA-driven environments. Experienced in ticket resolution, escalation handling, compliance monitoring, root cause analysis, and workflow optimization across global remote teams. Recognized for driving measurable operational improvements through structured reporting and continuous process enhancement.
