Handled an average of 70 customers inquiries per day, maintaining a customer satisfaction rating of 97% leveraged strong troubleshooting skills to identify and resolve complex technical issues to achieve a 91% first- call resolution rate Decreased customer query tickets by 12% by updating FAQs
Handled 3 different campaigns in just a day in a fast paced environment and able to transition a different approach to a prospects based on their urgencies and importance
Verified
