I am an Executive Virtual Assistant, Customer Support, and Operations Support professional with over 8 years of experience helping businesses streamline operations, deliver exceptional customer service, and improve day-to-day efficiency.
Throughout my career, I've managed high-volume customer inquiries via phone, email, chat, SMS, WhatsApp, and social media while providing administrative support, CRM management, reservation processing, lead qualification, and executive assistance. I thrive in fast-paced environments where organization, attention to detail, and proactive communication are essential.
Most recently, I supported a U.S.-based vehicle rental company as an Executive Assistant & Operations Support Specialist, where I managed customer onboarding, CRM pipelines, rental agreements, contract renewals, background checks, insurance coordination, payment tracking, fleet scheduling, executive reporting, and social media management.
My expertise includes:
• Executive & Administrative Support
• Customer Support (Phone, Email & Chat)
• CRM Management & Data Entry
• Lead Qualification & Follow-up
• Calendar & Email Management
• Reservation & Contract Administration
• Operations Coordination
• Social Media Management
• Google Workspace & Microsoft Office
• Canva, CapCut, ChatGPT, Claude AI, ManyChat & -----------
I take pride in being dependable, detail-oriented, and proactive. Whether I'm supporting executives, managing customer relationships, or improving workflows, my goal is always to help businesses operate more efficiently while delivering an outstanding customer experience.
I am seeking a long-term remote opportunity where I can contribute my experience, continue learning, and become a valuable member of your team.
