• Strong oral and written communication and interpersonal skills
• Computer literate with proficiency in Microsoft Office and Google Workspace
• Experience using customer support platforms such as Avaya and Genesys
• Excellent English communication skills (chat, email, and voice support); fast and accurate typing
• Strong administrative skills including data entry, documentation, multitasking, and attention to detail
• Customer-focused mindset with the ability to understand client needs and provide effective solutions
• Adaptable and flexible in fast-paced, changing environments
• Reliable, punctual, and a collaborative team player with a strong work ethic
